We hear what's broken,
so you can fix it first.
Customers scan a QR code, write what's wrong in seconds, and feel heard. You triage in a single inbox, prioritize by who's actually affected, and reply to everyone with one update.
What's wrong?
Three moments.
End to end.
Reporting, triaging, and following up shouldn't take three different tools. We do all three in the lightest way possible.
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01
Customer scans. Customer writes. Customer feels heard.
A QR poster at every location opens a one-screen form with the location pre-filled. No app, no login, no ten-question survey — just a place to say what's wrong.
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02
Duplicates collapse. Loud problems rise.
Eight people reporting the same broken fountain become one issue with a count of eight. The thing that's annoying the most people sits at the top of your inbox.
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03
One update. Everyone who cared, hears back.
When you mark something fixed (or just acknowledge it), every reporter who opted in gets a single SMS. No follow-up emails, no individual replies — and no one wondering whether you noticed.
Before, we'd hear about a broken thing five times — once from each angry customer who tracked down a manager. Now we hear about it once, fix it once, and every customer gets a text when it's done.
Anywhere there's a counter, a door, or a complaint.
Locker rooms, equipment, hot water.
Fountains, restrooms, signage, gates.
Tables, wifi, restrooms, music too loud.
Streetlights, trails, dumpsters, potholes.
Be the place that listens.
Fix It First is free to try. Spin up your first location in under a minute, print a poster, and start hearing from the people who walk through your doors.